**Privacy Policy for NH Guide**
Welcome to NH Guide! We value your privacy and are committed to protecting your personal information. NH Guide is dedicated to providing solutions and courses to help individuals regain housing. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our course platform on the web, Android, and iOS platforms.
**Information We Collect**
**Personal Information:** When you register on our web app, Android app, or iOS app, subscribe to our newsletter, enroll in a housing recovery course, or fill out a form, we may collect personal information such as your name, email address, phone number, housing status, and any other details you provide to support your housing recovery journey.
**Non-Personal Information:** We may collect non-personal information about users whenever they interact with our apps. This may include the browser name, device type, and technical information about users' means of connection to our apps, such as the operating system, app version, and Internet service providers utilized, along with other similar information.
**Cookies and Tracking Technologies:** Our web app may use "cookies" to enhance user experience. Users’ web browsers store cookies on their devices for record-keeping purposes and sometimes to track information about them. Users may configure their browser to refuse cookies or to alert them when cookies are being sent. Note that disabling cookies may cause some features of the web app to function improperly. Our Android and iOS apps may use similar tracking technologies to improve performance and user experience, including tracking course progress.
**How We Use Collected Information**
NH Guide may collect and use users’ personal information for the following purposes:
**To Support Housing Recovery:** Information you provide helps us deliver personalized course recommendations, track your progress in housing recovery programs, and connect you with relevant resources to help you regain stable housing.
**To Improve Customer Service:** Information you provide helps us respond to your customer service requests, course-related inquiries, and support needs more efficiently.
**To Personalize User Experience:** We may use aggregated information to understand how our users as a group utilize our housing recovery courses and resources provided on our web, Android, and iOS apps.
**To Improve Our Platform:** We may use feedback you provide to enhance our course system, housing recovery tools, and overall services.
**To Process Payments:** We may use the information users provide when enrolling in paid courses or making purchases within our apps solely to provide service for those transactions. We do not share this information with third parties except to the extent necessary to complete the transaction.
**To Send Periodic Emails:** We may use your email address to send information and updates related to your account, course enrollments, housing recovery milestones, or subscriptions. It may also be used to respond to your inquiries, questions, or other requests.
**How We Protect Your Information**
We implement appropriate data collection, storage, and processing practices, along with robust security measures, to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, course progress data, and housing recovery details stored within our web, Android, and iOS apps.
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